| Variables | Unstandardized Coefficient | StandardizedCoefficient | TOL | VIF | |||
|---|---|---|---|---|---|---|---|
| B | SE | ||||||
| (Variables) | - | - | - | ||||
| Affordability | 0.000 | 0.045 | 0.000 | −0.008 | 0.993 | 0.359 | 2.784 |
| Friendliness | 0.011 | 0.014 | 0.025 | 0.798 | 0.425 | 0.698 | 1.433 |
| Promptness | 0.011 | 0.010 | 0.030 | 1.087 | 0.278 | 0.907 | 1.103 |
| Convenience | −0.010 | 0.042 | −0.011 | −0.233 | 0.816 | 0.332 | 3.015 |